Cancellation, Return & Refund Policy
At PunkRaft, we aim to provide a smooth and fair shopping experience. Please read this policy carefully before placing an order.
Order Cancellation
- Orders can be cancelled within 4 hours of placing the order.
- Cancellation requests after this window may not be accepted, as orders are processed and prepared after purchase.
- Once an order has entered production, it cannot be cancelled.
To request a cancellation, please contact us through the Contact Us page as soon as possible.
Returns & Exchanges
- Products are eligible for return or exchange within 3 days of delivery.
- Returns are accepted only if the product is unused, unwashed, and in its original condition with tags intact.
- Items showing signs of wear, damage, or misuse will not be eligible for return or exchange.
Eligible Return Reasons
Returns or exchanges are accepted in case of:
- Manufacturing defects
- Print defects
- Damaged items received
- Incorrect item received
For hygiene and quality reasons, size-related preference changes may not be eligible for return, unless there is a defect or error from our side.
Return Process
- Once your return request is approved, a reverse pickup will be arranged where serviceable.
- If reverse pickup is not available at your location, you may be asked to self-ship the product to the address provided by our support team.
- Products must be packed securely to avoid transit damage.
Refunds
- For prepaid orders, refunds will be issued to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be processed to the bank account details provided by the customer.
- Refunds are initiated after the returned product is received and verified.
- Once approved, refunds are typically processed within 1–3 business days. Bank processing times may vary.
Exchanges
- Exchanges are subject to product availability.
- If the replacement product value is higher, the difference must be paid by the customer.
- If the replacement product value is lower, the balance may be issued as a store credit.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to misuse or improper handling
- Items returned without original packaging or tags
- Requests raised after the return window
Need Help?
For any questions related to cancellations, returns, or refunds, please reach out to us via the Contact Us page. Our support team will assist you promptly.